easily clear resist and forcible customer refused to answer
one: the processes and programs to lift withstand
1, anything has a certain procedure, like a microprocessor, there are also certain procedures, the program is the
2, clients do not buy because there are only two:
①, one is the customer's own problems; do not understand the product.
- do not buy the reason that he should be the reason to buy!
example:
Customer: I do not absence? We already have? I'm busy now? I think about it, so you need to shriek back when I shriek?
clerk: (1) good, Mr. Customer, it is because you do not, so suspect should to buy our products Oh,
Lacoste Tourelle Trainers, because many customers are also starting to say,
Lacoste Trainers, then I give them about I am quite excited about the product, they themselves say, If I had to understand it more advantageous to them earlier! So you should to know about.
(2) anyhow, just to be understood that they do not need to cost your penny, so I am ten minutes of introduction, you are entirely capable to decide this product is not for you it? What do you think?
②, the shortcomings of a product issue; from the product itself.
- the conveniences of disadvantages, the advantages of disadvantages namely to buy!
example
customers: Your stuff is too expensive?
clerk: (1) Mr. Customer, I ask why you think it is too expensive then? I ask you to compare it with what is it? Does that thing and what our products have a different place?
(2) Mr. Customer, I very engage with you that a statement, what cost is your only element to think buying it? Other than the cost than you must consider other factors it? If I can aid you solve the problem almost the cost, would you not have any problem is not it?
(3) Mr. Customer, I quite agree with you saying so, because many of our customers did not tell us before you buy, but also say They buy our product down the tangible use of said
(4) precisely for of expensive, so you buy is more to us Oh, that agreeable stuff is not inexpensive, low, no good merchandise! I meditation you should know better than me this fact, you say right?
3, resist lifting program
①, pre-box notation
- a different perspective on this stuff, early vaccination.
like: Maybe you will say that our expensive, it is thought that the high price of our products, so the quality of our products and the permanence of the product better than the average, and with our more merciful than others clothing
service, so I chose to collaborate with our metropolis the most sensible alternative.
②, re-frame notation
-
③, the advantages of disadvantages
- Yes, this is the cardinal reason I come to you right,
Lacoste UK, this is what you want Yeah the reason to buy your product the advantages of athletic compliment
4, resist lifting steps
①, the first locking problem, the problem in retard, and determine the genuineness of the problem
customers: Your matter is also valuable? Others are not so expensive?
clerk: Mr. Customer, I would like to ask the price you can not be traded today, the only reason for it? In other words, the problem today, but for the price, otherwise you will be a deal, right?
②, reiterate this problem, ask the customer, re-detect the problem of true and artificial (true or false to resist resist)
clerk: Mr. Customer, I ask you in addition to the price problem,
Lacoste Trainers UK, there are other problems?
customers: In increase to this, there is no, or if the cheaper I can buy just favor you?
salesman: Great, Mr. Customer, if I can help you resolve this today on the question of price, I want to help you? You will be with me today to buy it?
③, once afresh the advantages of disadvantages, and afresh re-shaping the product box shows the value
salesman :-------- query Mr. Customer, I solve your problem?
customers: ah, no
④ again requested transaction
salesman: Will Mr. Customer, you are the Monday or Tuesday allocation over distribution over you? When you money or to migrate it?
II: Ten most general excuse for the customer and to respond, then surgery
excuse one: I want to think about it
salesman: ① A Mr. Customer, good, want to think about it, it means that you have interest too, is not it?
B such essential things you have to be very careful to make your final decision, is not it?
C You say namely no to escape me?
D that I will not fret, since you are interested in, and you will very carefully to make your ultimate decision and I have just this side of the specialists are experts, why we do not consider it attach? What you think of the problem, I can answer you in a little while, so just ample, right?
E Well, now you acquaint me, do you want the 1st thing to consider is what is it?
F, frankly, is not a question of money ah?
G Oh, not about the money you? So I ask is anxious about product representation and quality problems? What is the alarm service problem? Keep asking down, one by one excluded! Sets out the truth
② A Mr. Customer, you will not be because I am mortified to refuse, and then said,
B good, which I can rest ensured. Since you are amused ========== ditto
excuse two: too expensive
1 amount method: (worth is greater than the price)
Mr. Customer, I'm glad you so concern about the price, because that is what our company the most acceptable advantage, you will not agree, a product of real value is what she can do for you, instead you have to pay as much for her money? This is the most valuable parts of the product? (Do you agree with me that said it? Below give a hypothetical)
Suppose you endless desert, the two kilometers to go, dying of thirst, and a bottle of water can be value millions, because drinking the bottles of water, she lets you be to do what you need to go home effort, which is the value of the bottles of water,
If you have a person come to sell the water, a flask of water to sell you a hundred greenbacks, I vouch you ambition not bargain with her, you will buy this decanter of water, you think so?
2 the spend method: (the price is greater than the price)
Mr. Customer, let me show you, you just care about the price of a moment, that is, when you just start buying, but to the entire use of the product process, ensure that you will be very cared about the quality and future of this product to your service.
Do not you agree, would prefer invest a little bit more than originally blueprinted, and do not invest more than you should invest a little bit fewer Well? You know a secondary product, in the end she will disburse a higher price for it? Think about is saving a little money in front of (because of cheap) long-term loss of hand, more money consumed, do not you willing to do?
3 Quality Act:
Mr. Customer, I entirely agree with you, our products are really expensive, but it has a truth, of course, most people including you and me are very clear: that is, has always been not cheap, cheap, no good goods
Again, when we buying a commodity, many entities will be to forget, too including price, but we will not forget, although, a problem often needy productions and penniless after-sales headache services, you are not the reason for this? I think
course, I'm not saying everything aboard that other people will be poor, I am just stating a fact, and I am also acknowledged that this mall may be cheaper than us, but I really do not want a corporation to give customers lower prices and transaction business, and then go to the consumption of profits for a service,
Lacoste Arixia FD Trainers, I would like to wish each customer the service they receive 100%, since their products can be discounted, I think their service must also be discounted!
4 decomposition:
you how many? Calculate the product of the year? Calculate the average year price of? Obtained by dividing the number 52?
think the mean weekly price divided along 5 whether you office use, if secondhand at home is divided at 7 (weekly) calculate your average journal number?
5 If the method:
Mr. Customer, if the price can be a tiny low, so today you can make a determination?
6 clear method:
compared with what? Why? What is the inconsistency of place? Both the same? Why?
excuse three: do not house cheaper
Mr. Customer, you may be right, you may be proficient to ascertain cheaper families in other products, but in today's society, we always ambition the best with the least money to buy asset, not it?
same time, I often listen the fact that the cheapest products often can not achieve the best results, is not it?
Mr. Customer, I think many human including you and me of way, in the buy of any one product, the assessment will be to do 3 things: 1, 2 best quality, best service 3, the lowest price,
right? Mr. Customer.
but so far I have not base any one company can invest to customers of these three things, cheap, cheap goods are often not good, you is not it? Mr. Customer?
So, I was quaint, in order to make long-term use of this product and you can get good service, I ask three things for you, which one are you willing to give it?
is the best quality?
So What is the best service?
Oh, that is, the lowest price?
excuse four: flood
Mr. Customer, I can understand this, a well-managed companies do is to carefully budgeted, since the ration is to help companies achieve profit targets an important tool, is not it?
but periodically in order to achieve a result, our tool itself should be amenable, you say, right?
achieve this goal is only a profit, and there are N number of tools or methods, you said I said, right? Wo shuo de you tongyi ma?
today that if variant product can bring your company long-term profitability and competitiveness, as decision makers, in order to achieve better results, you make it or you control your budget to main budget it?
excuse Five: I am very satisfied with the products currently in use (there are eight treads to ask the demand)
①, to know the customers currently using the product? How long to use?
②, to kas long asshe is now satisfied with this product?
③, to know her before using the product in the use of any product?
④, to know thatshe had used the product before the product into use now, after taking into account that the main advantage or benefit?
⑤, after the change of use to know all of these benefits have been it?
⑥, if you have all been really, really very satisfied?
⑦, if I were you satisfied, what those places are not satisfied with it? Those places also need to enhance it?
⑧, What if my product can meet your current or current difficulties are not satisfied with, what you are willing to take the time to learn about it?
coherent:
Would you buy me
C product?
Oh, how long you use the B out?
It's also nearby with
, satisfaction?
that you use before B is what?
You had 2 years ago that
transferred from A to B when you consider what good is it?
use afterward to get it changing you just said, these benefits of it?
you were really satisfied? It now also (still) or very satisfied with it?
since two years ago, you told me made from C into B's decision and was very satisfied with their consideration of act it now Why did you deny the one with the same opportunities in front of you then? Did you consider to bring you more benefits, why you no longer do a decision? You say there is no reason you?
excuse to six: × × time I buy? In the second half after I buy?
Mr. Customer, I ask in the second half you will buy it?
I would like to ask Mr. Customer, buy now and the second half of the difference between what you buy?
you know now to buy benefits? You know the injure until the second half after the buy it?
Calculation I give you the second half behind you buy your loss is how much? If you buy immediately you will acquire how many? Oh, we can come to the math
pardon Seven: I want to ask so and so I have to ask my employer?
ask Mr. Customer, you are our prices have further questions?
company that does what our problem?
it does because me personally, what problem?
that there are other issues would you do?
good, if I were you ask your boss, you can make a decision, you buy it?
good, it manner that your admission of my products are also very happy to recommend my products to others, is not it?
excellent, then when can we encounter it with your boss? I'll help you with your boss in the interpretation of time, of course,
Lacoste R75 P2 Trainers, to the time you have to memorize to help yourself to recommend this product to your boss Oh! I wish us a happy 1
I spent an evening writing out, could do business selling some of my friends learn! If any errors, please point out!
Mr. Shi wrote
in Taizhou, Zhejiang
Stone and infantry ' determine apt withstand and e
Linear Mode
