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46299 2009 年 08 月 31 日 09:29 Reading (loading. ..) Comments (0) Category: Personal Diary
Time :2009-8-18 12:02 pm User: half awake half-dream ? Professional degree: 8658
it has been a misunderstanding, as long as the ear can hear to naturally with listening skills, in fact, is not, hear and understand is completely different.
of CCTV in a Ollila quite simply to answer:
the first time in a week,
Surprisingly, Ke Dechuan Ollila strikingly consistent with the answer - or communication. Thus, the host can not help but smile asked if he colluded with Ollila good answer.
senior management engaged in the work of people would agree that communication skills is essential in the management. In the world's major research institutions, business schools and business managers on the success of the investigation, according to , Curtis,
tods shoe, Winsor and Stephens 89). Environment of global economic integration, but also requires that we constantly with colleagues from different cultural backgrounds, customers, partners, suppliers and other frequent communication. And listening is the key to successful communication.
hear ≠ understand
in the communication process, listening to and understanding of the information is accurate to accept a key step in the sender intended. Each person's way of expression and communication content, by their cultural background, knowledge structure, ability, experience and other factors, especially when communicating each other from different cultural backgrounds, the use of mother tongue languages are not more prone to misunderstanding. Therefore, only a clear grasp each other's true intentions in order to take effective and positive response, otherwise it will inevitably wrong.
Perhaps many people understand the importance of communication and listening, but in our formal education (except for some of the relevant professional and Communication), hardly a course of teaching students how to communicate more effectively with others, not to mention Learn how to listen. According to well-known management scholars Lyman Steil studies in people using listening, speaking, reading and writing these communication skills, the most frequently used is Although such studies conducted in other countries, can not be inferred as the situation in China, but not being seen to listen to the important and attention is a more common phenomenon. Because people have been a misunderstanding, as long as the ear can hear to naturally have the listening skills, in fact, is not, hear and understand is completely different.
successful listening Liu Buqu
how to improve listening skills, improving listening quality? We can be a word of English (CARESS) to learn and master listening skills. This is the real English word meaning Be a good listener is a rare friend, a boss with excellent listening skills is certainly a good boss.
CARESS active listening to each letter represents a step:
1. C on behalf of Concentrate, which focused.
listen first to focus on, so that the process can only rule out the communication barriers, these obstacles may be external noise, more because of cultural differences in turn affect the normal communication, such as language, values different from and so on. Whether the focus on listening to the general process of Only with the heart to go to This can also get support from the Chinese characters and traditional characters
2. A representative of Acknowledge, is recognized.
in the course of the dialogue, through a number of onomatopoeia like This communication process continues to confirm that you'll make them feel relaxed, think you can truly understand and respect his / her more likely to express their ideas,
tods sale, also help to establish a relationship of trust with each other.
3. R on behalf of Respond,
tods men shoes, or reaction.
in the communication process, through feedback, questions, etc., to ensure smooth communication. Generally provide the following three questions:
(1) verify the problem, the purpose is to verify each other's information, such as
(2) continue to question the purpose is to allow each other to go on, such as
(3) the direction of issues, such as
especially in cross-cultural communication, the need to constantly ask questions to make sure you have heard and understood the information and other information expressed by the same desire.
4. E said Exercise Emotional Control, or emotional control.
this point in the listening process more difficult to do, because in the conversation, we often would prejudice the other party, then, sometimes, also have a bias on the communicator, resulting in a number of judgments with their own values.
We all have this tendency of thinking, like to hear something you like, will not like an outcast. We also usually the first impression to judge people, for people who do not like,
tods handbags, it is difficult to concentrate conversation. In cross-cultural communication, because communication between the different cultural backgrounds, we are more likely to use their own cultural values, habits, behavior norms to judge each other, probably because of each other's sentence or an action to accept the loss of objective information attitude.
encounter,
tods shoes, we should strongly control their emotions, keep a cool head, re-adjust their mentality and thinking, objective and positive manner and actively listen to each other's information.
5. S representative of sense, that feeling.
in the conversation, if not some of the other party may be expressed through language, but through non-verbal signals such as facial expressions, eye contact, tone of voice,
tods online shop, etc. to show it. We can observe these non-verbal signals and feel of each other and did not give meaning.
6. S on behalf of Structure, or structure.
Structure is listening to the process technology level. In a real understanding of each other's information, clear the other's intent, purpose, consider in what way, can more effectively express themselves, such as: what kind of order and logic to organize your information easier to understand each other so that You mean, or how to be more persuasive and more effective feedback from the other information required.
skills of listening and, like any, requires constant practice, and in daily life and work continue to use in order to improve the skills. No doubt, good listening skills is a personal an integral part of competition.
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