This creates a win-win situation for all parties
 

if you are unsure what kind of machine format to use we suggest getting the most common file type needed which is a tajima dst file. if it turns out you need a different file format we can change it at no additional charge for you, providing we have the format available.
embroidery hoop is a machine embroidery digitizing device which is made from wood, plastic or steel with which fabric is gripped tightly between an inner ring and an outer ring and attached to the machine's pantograph. machine hoops are designed to push the fabric to the bottom of the inner ring and hold it against the machine bed for embroidering.
“how would i expect to be treated?” it’s interesting how some custom embroidery digitizing businesses haven’t realized that all they really have to sell is their service and their attitude. they would close more deals and retain more customers if they would only be more pleasant, gracious, enthusiastic and make it perfectly clear they are there to help their customer.