heixdut051
04-02-2011, 01:17 PM
Under a new support policy, Microsoft will start offering limited break/fix troubleshooting to consumers operating unsupported services packs.Microsoft officials announced the new services pack (SP) assistance policy on April thirteen through the firm;s Support Lifecycle blog.Via the new policy — which Microsoft instituted based on customer and partner feedback over the past few years, according to the post — consumers will be able to obtain support in the following manner:1. Break/fix support incidents will be provided by means of Microsoft Customer Support and Support; and via Microsoft’s managed support offerings (such as Premier Assistance).2. There will be no option to engage Microsoft’s product development resources,Office Pro Plus 2010 (http://www.office2010key.in/), and technical workarounds may be restricted or not available.3. If the assistance incident requires escalation to development for further guidance, requires a hotfix,Office Home And Business (http://www.key-office-2010.de/), or requires a security update, consumers will be asked to upgrade to a supported services pack.Under the previous service-pack support policy, once a services pack reached the end of support, clients couldn;t get any troubleshooting help from Microsoft unless they upgraded to a supported services pack. They weren;t allowed to get telephone support,Windows 7 Home Basic (http://www.windows7-key.us/), security updates or non-security hot fixes,Windows 7 Home Premium Product Key (http://www.windows7-key.us/), period. This end of support date comes after a period of free assistance, followed by a period of paid assistance (the time periods of which vary for different Microsoft products).The ultimate goal, even with the new policy,Office Pro 2007 Key (http://www.msoffice2007key.com), is to get users to move to a supported service pack. As business officials noted in the blog post, “Staying on a supported service pack is the only way to ensure that you get continued access to security updates and the ability to escalate your support issues within Microsoft.”Meanwhile, a quick reminder for those who are still operating the RTM version of Windows Vista that assistance from Microsoft ends today (April 13). The end-of-support deadline does not apply to those operating Vista with Company Pack (SP) 1 or SP2 installed.